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Small business marketing ideas and inspiration

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Business lessons from The Apprentice 2011

July 24th, 2011 · Marketing

The Apprentice this year provided lots of business lessons.

1.  In previous years Lord Sugar was simply looking for an employee.  This year the programme demonstrated that being a business owner is different from being an employee – no matter how famous the boss.   Time and again it was stated that Helen would have won easily if the end goal had been to become an employee.   This year the stakes were higher: a business plan which was worth £ 250,000 investment.

2. It doesn’t matter how often you lose you can win in the end.  Tom Pellereau the winner lost 8 times, but went on to win.

3. You need character and guts to succeed.  Tom was as everyone acknowledged a “nice” person – and not pushy which was refreshing to see on The Apprentice.  Lord Sugar was delighted to hear about how Tom caught the attention of the WalMart buyer with his hand-delivered big parcel and insistence on being seen. In fact he said “ I didn’t think you had it in you.”

4. People have to like you and know you are real.  Jim – the smooth talker – was constantly being praised because people liked him…and were happy to have a hug after buying an umbrella, for example.  It made up for a lot of other weaknesses.  Helen who was technically superior all the way through was asked to tell a joke in the interviews in order to try and get a better sense of her personality.

5. Your business – and in this case the business plan – should play to your strengths.   What you care about, what you know about, who you know.   Helen’s business plan did not accommodate her knowledge of the bakery business, and the interview panel doubted whether she had the contacts to make her concierge plan work.

6. Always look for opportunities.  Did you notice Tom instinctively reaching for his notebook when he and Lord Sugar were talking in the follow-up show?

7. Action is important, but to win it has to come from a strategy.  The team who worked out which stock was selling best and got more of it won the task which was about selling and replenishing stock.  Simple.

8. If you are in charge, be in charge but use the resources available.  The negative reaction of the team to indecisive or autocratic project management were often the most lively TV moments.  In real life business this is usually what causes most friction.

9.  Just get on with it!  Get up before 6 am and throw yourself into it all.  Produce the video, the strategy, the campaign and the marketing in under a day if you have to.

10.  Final point.  Have your small cute case packed at all times.  You don’t know where you might end up!

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Biz Buzz show Jean Wolfe interviews artists after Bucks Art Week

July 14th, 2011 · Uncategorized

Bucks Art Week allows artists working in their studios to meet the public, and for the public to have access to working artists.  Two artists who took part in Bucks Art Week came into the studio to talk about their experience of the week.  Marlow FM Artist They brought paintings in too, so that listeners on the internet could see on the webcam.

Robert Stuart pastel painting

Robert Stuart paints in pastels

Robert Stuart took part in his first Bucks Art Week, and is still in his first year as a full time artist. The week was very successful  and he enjoyed talking to the visitors and made a first non-UK sale.  Robert works in pastel which suits his temperament as there is no need to wait for paint to dry, and the paint is applied immediately.  Robert brought a painting into the studio entitled “Ironstone” which referred to the fact that the chalks used in pastels are the most ancient and direct method of painting.  Ancient man took the earth and mixed it with liquid to make a paste for the cave walls.  Iron of course gives a whole range of brown and yellow colour ranges.  He has always loved painting but only been a professional painter for 6 months.

 

Keith Beckett-Hester by contrast, has been a painter all his life.  A teacher at school recognised his talent and suggested he went on to train in High Wycombe.   He paints in oils and acrylics using very fine brushes.  Keith brought two paintings into the radio studio.  One of Bisham church with the river in the foreground, and one of the woods in Bisham.  Keith is particularly inspired by trees and woods.  In his childhood he was able to explore the woods all day long and this fascination has lasted his whole life.  Keith paints in oils and acrylics using very fine brushes.  He works slowly and intuitively.

We discussed the sources of inspiration, and how it is possible to make a living as an artist.  Robert, who is an experienced computer software expert brings his business skills to his work as an artist, while Keith has established a good reputation over many years.  Both agreed that they thought there were lots of opportinities for artists nowadays.

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Jean Wolfe’s Biz Buzz radio show – inspiration of doing what you love

July 14th, 2011 · Inspiration

Snowdon (Yr Wyddfa), Gwynedd is the highest mo...

Image via Wikipedia

Doing what you love so much that it doesn’t feel like work is the ultimate dream for any business owner or employee.  It is what provides the inspiration to keep on going.

This week’s Biz Buzz programme featured guests who are both making a transition into doing what they really love.

Diane Owen was a highly successful and well-paid banker in the City (in the days whe bankers were highly regarded>) She  particularly enjoyed working internationally, both for the travel and the contacts and also for the intellectual interest.    Gradually she realised she did not want to go back to the office when she had been outside at lunch time, and the whisper of discontent became a roar until she handed in her notice in order to be outside more in the open air.  She then trained as a fitness instructor and subsequently had her family.

Mary Fraser my other guest was (quite coincdentally) part of Diane’s dance class when she was gaining her qualifications.  She attested to the fact that Diane is a skilful dance leader, but Diane’s journey towards what will fulfill her more is still continuing.  She is now determined to become a mountain leader and is improving fitness in order to take the qualifications.  Not all parts of the plan are tied down due to family responsibilites but – as you would expect from a successful corporate performer – she has a very clear goal and action steps to get there! She is blogging about her physical and metaphoric journey to the mountains.

Mary Fraser has a successful HR business but although loving working with her clients her deeper satisfaction comes from helping children.  She has set up the Poppyfields project which gives children going through problems the space to talk, paint and  express what they may find difficult to say at home.  She quoted the example of a boy from a loving family who found it difficult to talk about his mother’s illness, and that the mother appreciated that he had a space away from the family to be heard.  Mary works in conjuction with schools,  so that all aspects of a child’s life are integrated.

We talked about the importance of saying Yes to the thing you really want, and letting go of what may be safe or comfortable.  In terms of building their existing business, both Diane and Mary are continuing to work with existing clients but their energy is with the new project and the new opportunities.

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Biz Buzz Radio show marlow fm – the business of health

June 24th, 2011 · Inspiration

Biz Buzz is a programme dedicated to issues surrounding business on Marlow fm – the UK’s newest community radio station.

Hosted by me, Jean Wolfe, usually on a Friday we interview interesting local business people in Marlow Bucks and the surrounding area.

Carol Hill of the health food shop Healthy Stuff in Liston Court off Marlow High Street was my guest.  Her view on the health of the nation is that a lot of people are stressed and worried – partly due to the uncertain economic situation. This situation is bad whether you are an employee or run your own business.

Carol’s tips for supporting health and combating stress.

1.  Breathe.  When we get stressed we tend to breathe in a more shallow way which does no good.  Slow down, breathe more deeply from the abdomen which helps to get oxygen round the body, and to combat all the stress .  This is a simple way to fight the continous state of alertness which can be so damaging.

2.  Take exercise.  It doesn’t have to be in a dance class or gym, simply getting out and walking in the open air is good for all aspects of your life: mind body and spirit. Gentle exercise may be better than something very strenuous.

3.  Carol’s third tip could sound controversial.  It is to be outside in the sunshine until your skin feels warm.  Carol said that there has been a lot of research demonstrating that lack of sunshine (either from an indoor life or being permanently swathed in suncream) inhibits the production of Vitamin D which is leading to a large number of diseases.   The best source of Vitamin D is through sunlight.  Obviously it is important not to burn, – particularly for fair-skinned people – but a short time in the mid-day sun has tremendous benefits.

Ian Souch was my other guest.  As an acupuncturist and Tai Chi teacher he agreed with Carol’s top tips and also added that it is important to be happy.  As someone who is committed to a holistic view of health, he realises the health benefits of having outside interests.  He is a professional magician, has performed at the Edinburgh Fringe  and will be performing at the Camden Fringe later in August.  Ian has always been facinated by magic and is a member of the Magic Circle.  For the first time we had magic in the studio!  He used a blend of showmanship and keen perception to tell Carol what colour she had chosen from a coloured cube he happened to have in his pocket. Yes, we were amazed and could not work out how he did it.

There was a lot of laughter in the studio which is probably the best health benefit of all!

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Biz Buzz radio show on marlow fm – using video

June 22nd, 2011 · Internet Marketing

Biz Buzz is a radio show featuring business which goes out on the air every week day from 2:00 pm to 3:30.  It is usually presented by me Jean Wolfe on a Friday.  We have an excellent team of presenters who know and love business and who interview interesting guests.

In the Marlow Bucks  area you can listen in on 97.5 FM or through the internet from elsewhere in Buckinghamshire, the UKand anywhere in the world.  It is a community radio station spearheaded by Tim Ashburner using volunteers. So as a presenter you have to handle the technology.

My second programme was all about using video.

Guests in the studio were Jay Blake a local videographer and Sarah Liveing who was looking for some tips on using video in her business.

Video has become so much easier to create in recent years as the technology has developed, that the previous financial barriers no longer apply.  Additionally You Tube has grown massively in popularity and videos are viewed millions of times.  You Tube which is owned by Google is now used as a search engine in its own right.

Jay advised that recent iphones and new equipment is just as powerful as larger more professional equipment.  The major drawback of doing it yourself is in getting the sound and the sound balance right, and the limitations of doing a piece to camera rather than having cameras filming from different angles. Jay’s company Icthus Video films business products and processes and helps to put business owners at their ease when in front of the camera.

Sarah Liveing had recently climbed to the top of Kilimanjairo and did indeed take video of herself and her companions at the summit.  She is planning on using video of herself when walking outdoors, and we discussed the importance of having a suitable  supporter to hold the camera.

Sarah’s  business is Walking for Weightloss and she helps people take the first steps towards losing weight simply by walking.  Unlike the regular payments for a gym, walking is free and virtually no equipment is needed.  Sarah is herself an inspiration as she lost 8 stone simply by walking and has helped hundreds of people walk their way to a better healthier life.

We had a good conversation also about the beauty of the view from the top of the world after the exhausting climb up Kilimanjairo…and the peace gained from getting away from it all for a while.

 

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Biz Buzz Radio Show on marlow fm – learning more easily

June 21st, 2011 · Inspiration

Biz Buzz is a radio show featuring business which goes out on the air every week day from 2:00 pm to 3:30.  It is usually presented by me Jean Wolfe on a Friday.  We have an excellent team of presenters who know and love business and who interview interesting guests.

In the Marlow Bucks (UK) area you can listen in on 97.5 FM or through the internet from elsewhere in Buckinghamshire, the Uk and anywhere in the world.

It is a community radio station spearheaded by Tim Ashburner using volunteers. So as a presenter you have to handle the technology.

My first programme was all about how to learn more easily.

Learning and remembering more easily

Improving memory

Lysette Offley explained her business which helps independent financial advisors to cope with the pressures of having a full-time job and having exams to pass.  Passing these exams will shortly become a legal requirement in order to stay practising as an advisor, so stress can become an additional adverse factor.

Lysette’s background in NLP and hypnotherapy means that she can help individuals discover their own learning style.  In her 20 years of teaching she found that if something was not understood it was her responsibility to re-present the information in a variety of different ways.  Then learning itself becomes easier.

Her top tips for learning were

1. To do some study each day rather than take, say, a week off .

2. To look again the following day – after sleeping – at the information

3. To only record 10% of the information.

My other guest was Alison Sellers who is an independent financial advisor.  I asked Alison whether she had any problems with passing the exams and she “confessed” that she loves learning and has been taking all the exams in her stride.

We discovered that her natural learning style as someone who relishes new information very closely fitted the tips that Lysette gave.  Alison is an authority on many areas of financial advice including inheritance planning, wills, mortgages and she has personally invested a great deal of time and money acquiring the relevant information.  But it has all been a pleasure!

 

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From the Royal Wedding to your business

May 19th, 2011 · Inspiration, Marketing, Words

Did you think in advance that the wedding of Kate and Wills was going to make you feel good?

No – me neither.  After all how many royal weddings have turned into good marriages? The track record is fairly dire.

But I love celebrations so planned to watch it with a group of friends and go to two street parties afterwards.

The wedding turned out to be inspirational.  Not just for me but for the sceptics in the room using it as an excuse for a glass or two of bubbly. (and for every one else as well)

So what made the Wedding magical? It was a combination of what is at the heart of any good business.

1. Connecting with one person.

Kate and William made their vows talking quietly to each other. It transformed a public event into a private wedding. .. which millions happened to watch.

Their connection to each other was communicated in the brief smiles and exchange of looks.  They could easily have been more formal as “befits” a royal occasion.

Connecting with one person is the key: This is just as true of a royal wedding as an email, a speech, a website, a blog post or any form of communication.  Don’t shout to be heard.  Talk to one person – the right person.  Speak in a conversation with a whole person.  We work with people not roles, job titles or companies.  People.

2. Know who you want to talk to / work with / attract / help.

Make choices about the type of client you do want to work with.  The “person” is unlikely to be a prince (or could be?) and may be a mix of real people you know or would like to know.

Imagine your client as one person and get to know everything about them. Their hopes, fears, problems and what they hope for and want.  (This can help you say No to the wrong people.)

3. Plan your environment to suit you.

The simplicity of Kate’s dress, the small size of her bouquet, the green and white flowers in Westminster Abbey, the trees going to Highgrove were all choices made to enhance the feeling of a genuine intimate wedding.

Choose your environment carefully to suit you.  If in doubt choose a place you really like to meet potential clients.  Dare to have your office in the colours that delight you.  The more you make choices that reflect the values of your business the more you will communicate to the right people.

We tend to think the business card and the website are all that matters but of course it is so much more.  Clients may choose to work with you for all kinds of reasons.  People have chosen to work with me because of my shoes.  Choose your shoes with care and be confident about the choice!

4. Be seen.

You are unlikely to travel in an open top horse-drawn carriage and wave at the crowds, but you can let people see you being happy!

Or being whatever the type of inspiration that comes naturally to you and is what your clients need. Don’t lock yourself away  we need to see you!

Being seen and remembered is more important than the precise details of your product or service.

5. Use technology

How many people would have known about the wedding at all without the media?  Help yourself with all the low cost and free internet-based media available today.  You can send your message round the world faster, and more effectively…and best of all you don’t have to shout or spend a lot of money doing it.

May the feel-good of the wedding remain long in your business!

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A personal note on the Japan disaster

April 14th, 2011 · Inspiration

A crisis on the other side of the world often proves to have personal impact.

In addition to the horror of the situation you may know people who live there, or who have relatives there. Or you may have been there yourself.

In the case of the Japanese earthquake and tsunami it was my brother.  He went out to Japan last October, having been there years before. A few hours after the first big earthquake and tsunami he responded to my email and let me know he was fine.  Then the news of the radiation problems at the Fukushima plant broke.  His mailing address is Fukushima so I was really worried.

And there was silence.

Two days later he emailed again as the internet had been restored and we discussed him coming home.  He was reluctant to just abandon his plans.  He does not have a partner but has Japanese friends, and although he was due to leave his work, it was not for another week. So in the middle of the crisis I was trying to help him make the best assessment of the situation and effectively coaching him to make a decision.

Trains tracks had been destroyed, motorways were reserved for emergency vehicles or were impassable, so coming back to the UK was not an easy option.  However there was no food in the shops, and a day later he had been sent home from work and other families were leaving so it seemed to make sense.

He said goodbye to his Japanese boss and other friends, and after a long journey to Osaka arrived back in the UK. It was a great relief to see him as I had been the only family member in contact with him.  Our mother has Alzheimers, and our brother was out of the country.

What has this to do with work?
It has been a reminder of what is important.

Our work does not exist separate from life.

  • Family matters – a lot.
  • Emotional stress means you cannot concentrate.  So I took time off.  I had a book group meeting to go to, for example,  and said I couldn’t make it and just lay on the sofa.
  • A potential life and death situation also brings up previous situations, and I suspect I was re-living some other experiences.

Despite the additional earthquakes and the fact that the power plant (and the information) is highly suspect, he has gone back to Japan.
I am proud that he wants to go back and start his new job and not just run away if times are difficult.  I imagine as a fluent
Japanese/English speaker he must be able to contribute to the enormous task of re-building.

He reported yesterday that the apartment is still standing and he has electricity (and internet).  His mobile and everyone else’s is constantly bleeping the mobile alert signal.  I hear it when we talk on Skype. His return bus journey of 8 hours was delayed by a further two hours because of earthquakes.

Yes I am worried but we we had a really good time together with my children while he was here, so feel more connected.

  • The final thought is that coming through to the other side of a difficult situation helps to define what is important, and releases energy.  Life is full of risks – you have got to do what you have got to do.

We also had a good conversation about his experience working in a traditional Japanese business which I found fascinating and you
may, too.

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Traditional Japanese way of business

April 14th, 2011 · Uncategorized

Map of Japan with Fukushima highlighted

Image via Wikipedia

My brother has been working in a traditional Japanese business.

He came back to the UK after the recent tsunami, and has now returned. I have just heard that his apartment is still standing and he has electricity.  This is particularly good as he is in the Fukushima area but out of the evacuation zone.  While I am worried for his health and well-being it is his decision to return which I completely respect.

He has been telling me about the business culture which I found fascinating.  Here are some specific points:

Traditional Japanese way of business

All the employees clean the building and are expected to contribute and nobody is employed as a cleaner.  Cleaning takes place every day before the official working day starts.

Salespeople do the physical work of helping to get the product on the vans for delivery.

All customers are treated with equal importance whether large or small.

Any problem with product is a very shameful (and rare) event. The whole department bow and apologise to the rest of the company.

A gong sounds for the start and end of the day, tea break and lunch break, but nobody stops working immediately. Two girls make tea and bring it round to everyone at lunch and tea time.

Phones and computers are shared, and some accounts still written out manually.

There is a meeting everyday which all attend.  Each employee takes it in turn to lead the meeting and announce any particular details.

Salaries are paid into the bank, but the payslip is handed over personally to each individual by the boss who is also the owner.  The staff wait in line, and are handed the payslip with a bow and a word of thanks, and receive the document with an expression of gratitude and again a bow.

An exercise period of about 10 minutes takes place at the start of the day in a covered courtyard. Attendance is voluntary.

I understand that individuals are by and large safe in their jobs for life with this company.

There may not be very many businesses like this, where everyone does everything.

From the western perspective it seems like an old-fashioned way of doing business.  I personally find it inspiring to hear of the different ways of creating a business.  In this instance I am attracted to the idea of more of a community, but imagine there is more injustice, too. But as the  community is tighter than in a western medium sized business it may help them to weather the economic trouble after the tsunami.

In case you wondered, my brother is the only westerner working in the company.  His Japanese is excellent.

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March 1st, 2011 · Uncategorized

Spark into Social Media Marketing is a course about marketing ideas, and being inspired to market your business through social media.

Good marketing helps you reach the people who want your services and pay you so you make a real difference. You don’t need deep pockets for social media you need ideas!

Find your spark in social media!

Are you using social media to develop your business?

Do you know what to say?

Do you know how to get started? Keep going?

Is it fun? Rewarding?

Social media is a huge free marketing opportunity

but it has to be approached in the right way.

Join us on for an inspirational morning to celebrate

International Women’s Day and discover your spark.

You will

  • learn how to use social media to develop your business
  • discover your spark
  • find your best clients
  • know what to say – and how to say it
  • keep going once the initial excitement has worn off!

More “how to” information – is delivered

on line so you get comfortable working on your own computer

at your own pace. But we are kick-starting with a face to face

meeting to boost our energy and celebrate International

Women’s Day!

When: Tuesday March 8th 9;30 – 12:30

Norden Farm Centre for the Arts, Altwood Road, Maidenhead, Berks SL6 4PF

Plus: 4 modules on line delivered over 3 weeks

to keep you motivated and up to date.

Cost: Only £ 50 (not £ 295) as it is International Women’s Day

- the perfect day to help women communicate and make

more difference!

If you can’t make the day, don’t worry you will have access to all the information.

Email Jean or phone 01628 850082

to reserve your space.

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