Yesterday I went to the supermarket to stock up for Easter. And I bought a bunch of flowers.
As she was checking the goods through the scanner the assistant picked up the flowers and said ” Thank you I would have served you anyway.”
It took me a few seconds to realise that she was making a joke…and then I burst out laughing. The atmosphere around the cashtill changed immediately, and the next person in the queue joined in with the laughter.
What a great moment. We felt connected. I doubt the management had told the check out assistants what to say .. and it felt quite special. There was less of a risk because everyone was looking forward to the Easter holiday and may have been more relaxed than normal. Good customer service.