Spark into Marketing

Small business marketing ideas and inspiration

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International Women’s Day – inspirational woman George Eliot

March 7th, 2013 · Inspiration

International Women’s Day on 8th March is an opportunity to celebrate women who are an inspiration.

One of the women who inspired me many years ago was author George Eliot whose real name was Marianne Evans. Why does she inspire me?

  1. Top of my list is the sentence she wrote which is probably my second favourite quote of all time.  I am still shocked by its impact, and its modernity, even though it was published in 1871.      “We are all of us so well wadded with stupidity that we cannot hear the grass grow.”

  2. Other reasons for admiring her include the fact that she took a man’s name in order to get her books published. There was no messing about, she went straight for a “proper” man’s name.  I find this inspirational because sometimes you have to do what you have to do to get your voice out there.  By contrast the Bronte sisters who were published at roughly the same time chose names that were ambiguous: Ellis Bell (Emily – Wuthering Heights), Currer Bell (Charlotte – Jane Eyre) and Acton Bell (Anne – The Tenant of Wildfell Hall).

  3. George Eliot was cleverer than she was attractive.  Her man (George Lewes) was the other way round: very attractive and a little less endowed in the brain department.  Did she hide her intelligence in conversations? Did she worry every time he looked at another woman?  Takes a lot of confidence to be comfortable with yourself when your partner is a lot more attractive.

  4. She lived with him without marrying him.  This was at the height of Victorian England.  It can’t have been a casual decision.  (To be fair she ended up marrying somebody else.)

  5. She wrote some great books.  Middlemarch is long but one of my favourites.  It features – among other themes – dried up husband versus young man, pretty silly capricious woman versus intelligent woman.  All very relevant today, and I find her a more sympathetic author than Dickens. “The Mill on the Floss” and “Adam Bede” are slighter books and gave me a new appreciation of nature when I read it.

  6. George Eliot was definitely a pioneering woman, but I think the quote about our ability to hear the grass grow if only we could lose the wadding of stupidity is an inspiration to be able to do anything if we let go of our preconceived ideas.

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World Book Night Giver – Casino Royale

February 25th, 2013 · Words

I have just heard that I have been chosen as a World Book Night giver for 2013.  Great News.

World Book Night Choice

World Book Night Choice

World Book Night is a fantastic initiative to encourage a love of reading.  The aim is to get books to people who are not already readers by the brilliantly simple strategy of just giving them away.  (So simple you can hardly believe it!).  Special editions are printed by the publishers, contributions are looked for and sponsors found, and volunteers are selected to give away 20 books of their choice.

So I am hoping to encourage 20 people to read with “Casino Royale.”  It is fast-moving, and I think a great book for someone who is not a regular reader.

Have you read the books chosen for 2013?  To find out go to the  World Book Night website

Apparently one third of homes in the UK have no books at all, and of course books are getting rarer and rarer as screens become more popular.

I personally love the feel, the weight, and yes – the friendliness – of a book you can carry around with you.  Although I have a Kindle I definitely don’t want to give up a real proper book with actual paper between the covers.

How about you?

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How does Valentine’s Day feel for you?

February 14th, 2013 · Marketing

Valentine’s Day advertising implies that flowers, chocolates, cards, pink fizzy drinks, a lovely meal and/or another person will “make” you happy.  Of course Valentine’s Day advertising is to get you to buy something.  But we do tend to think that we need some external thing or person for us to feel happiness.

How much better to feel good about all our closest relationships on every day of the year?

And rather than expecting a magic wand to “make us happy” we are able to feel happy all no matter what?

I recently spent a wonderful day in Paris with one of my daughters, and experienced happiness which has lasted long after we came back.  It was particularly lovely because it wasn’t remotely connected to anything “romantic” and therefore felt much more real.  Not that romance is unreal, but it is interesting that the association of Paris and happiness automatically points to romance.  Ditto Valentine’s Day.

There is a lot to be said for having great relationships with friends and clients as a solid foundation of life.  If you also love your work the whole question of romance is just the cherry on the top of the cake – not the whole cake.

We are lucky if we run our own businesses to have the chance to experience lots of different relationships.  You gradually learn who are the best clients for you, who to say No to, and every so often change what you offer to bring you new types of clients.   It is the relationship over the long term that is the gold mine, not each individual transaction.

Not very different from romance! It is the relationship that is more important than the quality (or absence) of flowers, cards and chocolate.  But just as we take time to appreciate our real life partners, it is important toappreciate our best clients.

I will be discussing relationships on my radio show on Marlow FM (www.marlowfm.co.uk) from 2:00 – 3:30 on Friday 15th February.  You can email any questions to studio@marlowfm.co.uk.  We will also be making the connection with business.

 

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Words for your business – passwords

January 22nd, 2013 · Technology, Words

Passwords are the unsung word heroes of your business.

passwords

passwords

We don’t notice them, unless they don’t let us pass.

Who would have thought that the word “password” is used as a password?  It brings to mind some fiendish plot on behalf of the unscrupulous organisation which is cleverly hacked by our moral hero.  However the hacker usually has to outwit the password and come up with some clever association.  Not just the word “password” which is one of the most popular passwords.

How to love your passwords.

1. Keep a record of your passwords on a spreadsheet, notebook, file or software.  And don’t call the file Passwords.

It can be very easy to forget them and sometimes the hassle of generating a new password encourages you to use the same one.

2.  Keep your passwords together with related information.  If it is the password of a product or service you have bought for your business it is an even better idea to record what you paid, when you bought it, together with url’s  all in the same place.  As well as needing this for your taxes, it helps you to make sure you use the products and get a return on your investment.

this is a screenshot of windows password unloc...

Image via Wikipedia

3. Choose passwords that are “strong” ie 8 characters long and include some letters and some numbers. Very often you will be told about the strength of your password by the software, but it is better to have a default plan.

4.  Have a number of variations which you can use, so you are not always using random passwords.

Weak passwords include the word “password” as well as straightforward sequences of numbers.  If any of your passwords are in the Top Ten of weak passwords change them!

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Bright shiny technology object : new printer

January 22nd, 2013 · Technology

My new printer operates in ways I didn’t even know could be useful.  It will print on one side or two, and can format pages into a booklet.  So now I am wondering how I can use a booklet in my business, where no booklet thoughts had existed before.

New bright shiny printer

New bright shiny printer

I am even wondering if it could bring me a nice warm cup of tea, or soothe my entrepreneurial brow.  It is more remote than my previous printer (it sits in another room) and turns itself on automatically when needed.   But it is also far more personal.

Messages appear on a home screen as though from it to me.  I enjoy random messages and am amused by the fact that it is not congruent. “Momentarily” is not a word I would ever use, and here it means after a 6 minute delay.  Spelling mistakes and grammatical errors in a shiny object can be fun.

Back to the booklets.  How could I use a booklet in my business?  They would have to be used in a very personalised way if I used them in marketing literature, or with clients, so they are more appropriate than a printed item and more impressive than a flat page.

And technology can do that to you, can’t it?  Make you think it is the most desirable thing in the world.  You had been quite happy with what you had before, and now suddenly you want something different.  And when it is in your hand you are in danger of fulfilling that well known quote by Abraham Maslow “To the man with a hammer in his hand everything looks like a nail.”

So I could go booklet-crazy but it might not help my business.  Technology is one of the easiest outsourcing options for the small business.  But you do have to know how to use it, and to contribute some human – and business – intelligence and creativity.

Despite the lack of personal messages, and its erratic performance, I was quite fond of my old printer.  Certainly more tolerant of it than with the new shiny stranger in the next room.

I prefer to be on good terms with all the technology that supports me and my business as it makes my day go more easily.  So we will probably develop a bond once we have worked together for a while. I suspect this relationship-building could be a trait of a female, rather than male entrepreneur.

At the moment it is very shiny and I am slightly in awe of what it knows.  Just like many a new relationship.

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World Book Night UK and Ireland – apply now

January 22nd, 2013 · Words

Applications will close tomorrow 23rd January for World Book Night 2013.

You can apply to be a giver simply by going to the site  looking at the books, making your choice and then applying to give them away on 23rd April.  You get three choices, as obviously some books are better known that others and more likely to be chosen. The questions are brief and it will only take a moment or two.

The idea is to encourage reading and particularly to focus on people who don’t normally read.  Receiving a book should encourage the person to open it, and to be helped to enjoy the story.

The selection this year is a little more literary than last year.

Some of my favourites are ” Girl with a pearl earring”, “The island”, “Casino Royale” and there are definitely some others which I will put on my “To Read” list.

Apply now and help to celebrate Shakespeare’s birthday.

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Young Apprentice winner chosen by Lord Sugar

December 21st, 2012 · Inspiration

The winner of the Young Apprentice was revealed on the BBC  last night.

Sir Alan Sugar at the AFTA awards 2009

Sir Alan Sugar at the AFTA awards 2009 (Photo credit: Wikipedia)

Lord Sugar really impressed me with his courtesy to the finalists who are all 16 – 17.  He mentioned more than once that he was privileged to have worked with them.  What a fantastic example of good business practice.  I imagine there are many in the city and in well respected institutions worldwide who would fail to express respect to a person so much younger.

The second aspect that I found inspirational was that he chose the winner “for sheer hard graft”.  Ashleigh, the winner, did not have a clear plan of where the £ 25,000 would go.  Property or accountancy – she couldn’t decide.  I was expecting a critical response to such woolly thinking, but no.  Alan Sugar had seen her made a major contribution each week of the contest and obviously felt confident that her approach would make her successful.

A great lesson for entrepreneurs everywhere.  Markets change, product opportunities come and go but it is your approach – and ability to work – which makes the difference.

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12 days of Christmas small business marketing ideas

December 13th, 2012 · Inspiration

The 12 days of Christmas are an opportunity to give yourself the best present a small business can have.

christmas paint

What is the present under the Christmas tree? (Photo credit: cassie_bedfordgolf)

It is the opportunity to think again about your marketing and use the time for reflection to get ready for the new year.  Be your own true love and give yourself the gift of inspired marketing presence!

On the twelfth day of Christmas my true love (that’s you!) gave to me (your business):

12 Twelve months of the year to plan newsletters, special national days, and to establish the rhythm of your business.  Finding an anniversary can be a good way to smooth out any seasonal imbalances. .. and break down any assumptions you may have about your customers buying patterns.

On the eleventh day of Christmas my true love (well, you know who that is, now!) gave to me (you know what) :

11 pipers piping out my marketing messages. There are so many pipers available and together they makes more music.  Social media is still becoming more and more popular (facebook has the population of the third biggest country in the world, after all) so make it happen for you.  Face to face networking where you see the whites of their eyes, can read the body language, and be seen and heard most completely is still the first marketing option for many start ups. Write white papers, send email newsletters, or drip out your email courses, PR ( on line and in your vertical markets)can be amazing, advertising: local, pay per click, or in your sector, SEO and on page web optimisation, Web 2.0, blogging and interacting in the blogosphere, directories, videos, teleseminars, webinars, not forgetting direct mail – which has more impact these days – and of course referrals from satisfied customers.

10 lords or satisfied customers leaping around saying how good your work is..  Who are your top ten customers and who do they know who you could help?  Even better .. how could you help them more?  What services or products do they want that you could provide?  Don’t know? Ask them!

9 ladies dancing. Cars and boats always used to be called “she” and the man who fixed my roof recently referred to my house as “her” and it sounded really friendly!  What do your customers think of your car, your office, your desk, your comfortable chair?  Everything you have is part of your brand and could be dancing for you.  What about your laptop or notebook, the pen you sign the contract with, your shoes, your bag, your jacket, handkerchief?

8 headlines milking the conversation in your customer’s mind.   Headlines on webpages, brochures and emails do a lot of the hard work and work their cash cow thang.  Write 8 during this holiday period so you are ready.

7 steps that take your customers they want to be. Seven is a magic number.  Identify the magical seven steps for one of your headlines and let it out into the world.

6 eggs that have been laid since last year. You will be increasing the asset value of your business year on year.  What are the top six assets that you have developed in your business over the past 12 months?  It doesn’t have to be technical equipment which is how we often think of assets.  Your contact list, products, improved systems, new website, better metrics are all assets, too.

5 go-o-ld things that save your business money and time. New technology means you can do more with less better and faster.  From low-cost email marketing so you know who is opening your emails, to easier websites, IT offered as a service for a lower monthly cost, to outsourcing or working in partnership with real human beings can save you energy and money.. to bring the gold into your business.  Recession? Bah humbug!

4 Quarterly plans (to stay on track). Of course planning doesn’t mean you will automatically achieve everything you want, but I am surprised how often it happens.  Getting clear is the first step.  It can be a lonely as an entrepreneur and planning improves your ability to make the most of a team.

3 values that say it all. The sub-text, the hallmark, the special aroma, the spark that you bring to the world that is uniquely you, and communicate powerfully.  It is why people choose to be with you, work with you, like you and trust you.  When we are confident it all happens naturally, but by thinking about it consciously you can generate consistency and be more memorable. (And make more money more easily)

2 top areas you “own”.  When explorers first went to remote parts of the world they often planted their national flag to claim the land, and gave it a name.  What is your national flag?  What is the name of the country you have discovered? (your market, the way you approach the market, the name of the product or service .. )

1 partridge (which can move) plus the (pear tree) environment it fits into.  On the first day of Christmas my true love (me) turned up to give to me (my way of creating money and value in the world/ my business) one partridge plus pear tree.

What is this gift?  One thing that can fly around,  and one that stays still and grows and bears fruit. They have been delivered to your snow covered doorstep as a package.  All businesses need the running around and the staying still.  Active and passive, doing and thinking, yin and yang, extravert and introvert.

Is your business unbalanced?  Do both sides of you get representation at your (very) senior management meetings? Have you got someone who is on your wave length who naturally contributes what is less natural for you?

In modern times retail Christmas seems to last from Hallowe’en at the end of October till December 24th.  But traditionally the twelve days  went from Christmas Day till January 6th.  So once Christmas Day is past you are still in holiday mood right through the New Year and into the first week.

Thinking is probably the most valuable gift you can give your business.  If you want some help with the foundation thinking about getting the spark into your marketing check out this ecourse.

Enjoy your precious twelve days of Christmas!

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World Book Night UK list released – includes “Girl with a Pearl Earring”

November 19th, 2012 · Inspiration

Vermeer's original painting, Girl with a Pearl...

Vermeer's original painting, Girl with a Pearl Earring from 1665 (Photo credit: Wikipedia)

The books for World Book Night 2013 have been chosen and include “Girl with a Pearl Earring” the novel based on the painting by Vermeer, which was made into a successful film.  Also included is “Casino Royale” by Ian Fleming, the foundation for the film which started Daniel Craig’s  James Bond career.

I was a World Book Night giver last year and thoroughly enjoyed the experience of simply giving away 24 copies of my choice “Touching the Void” by Joe Simpson!  The books were well received, and, even better, because they had enjoyed the book many went on to read other books.

I think reading is a wonderful activity, but can be seen to have less appeal than a screen, nowadays.  If you have read and enjoyed any of the books below do please apply to World Book Night and tell your friends.  It is an amazing idea which was started in the UK by Jamie Byng and has now spread to the US and to Germany.

Sebastian Barry – The Secret Scripture

Malorie Blackman – Noughts and Crosses

Tracy Chevalier – Girl with a Pearl Earring

Jasper Fforde – The Eyre Affair

Ian Fleming – Casino Royale

Philippa Gregory – The White Queen

E.H Gombrich – A Little History of the World

Sophie Hannah – Little Face

Josephine Hart – Damage

Victoria Hislop – The Island

Jackie Kay – Red Dust Road

Andy McNab – Last Night another Soldier

Jojo Moyes = Me Before You

Patrick Ness = The Knife of Never letting Go

Bernard Schlink – The Reader

Alexander McCall Smith – No 1 Ladies Detective Agency

Robert Louis Stevenson – Treasure Island

Rose Tremain – The Road Home

Jeanette Winterson – Why be happy when you could be Normal?

John Wagner – Judge Dredd: The Dark Judges ( a graphic novel)

There is a huge variety and certainly a few books on this list which I have been meaning to read.  I will use the time over Christmas to read them, as applications to be a giver only close on January  23.  However you probably are more likely to be chosen if you get your request in early.

You can find out more from World Book Night and apply to be a giver and help to encourage a love of reading. After all, if you are a small business owner you probably know how important it is to make time for doing things you enjoy.  It helps to keep you fresh and relaxed, improves the time you spend working, and can create great conversations and better relationships with customers.

 

 

 

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Why your clients choose your small business not the competition

November 6th, 2012 · Marketing

Competition is often feared by smaller independent businesses.

If a competitor is growing rapidly it can be easy to lose heart and assume we can’t compete.

As a smaller  business you won’t have the heavyweight punches of a bigger player but you do have many other advantages.

Your biggest – and most under-rated trump card is that you may be just nicer to deal with.  Your customers enjoy the conversations with you, feel better after seeing you and are inspired by you.  Even if you are selling a product.  Don’t forget the “like” part of “know like and trust”.  They may like you!

Relationships can be more personal and meaningful.  So often we hear of sales people who take their customers with them when they move.  The relationship has the potential to be as important as the product or service.  You may not have the budget of a large company to schmooze or wine and dine, but spending quality time with a customer, and understanding their world pays dividends and makes your business life more fun.

You may also be easier to deal with.  There is less red tape with a smaller business. A handshake means a handshake not 6 months with the lawyers.  You won’t have corporate ways of dealing with issues because you don’t have to.    Your customers are should be getting and valuing a more responsive service which is more accountable.  The boss can sort things out.

Things get done faster.  Results are easier to see.  Response times are down.  A smaller business can be a mover and shaker.  You can move more quickly into new opportunities, spot changes in the market place, create new product and claim your authority in thought leadership.   This is a huge plus for your clients, too.

If you are creating success the chances of competitors setting up against you increases.  Take it as a compliment and value what is special about you and your business.  Your prospects and clients value you.

 

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